Some stuff you might be interested to know about me and the blog:
  1. I'm not compensated by Interactive Intelligence, Inc. for writing this blog. I'm just really jazzed about the product.
  2. I am a contractor for Interactive Intelligence, Inc. and get paid for consulting.
  3. I am completely biased toward ININ's solutions. There may be some mention of competitive products, but keep my history in mind as a point of reference.